I’m a Product Designer who loves to toe the line between understanding users’ needs and driving business outcomes.

I’ve worn many hats throughout the years, including customer care, product manager, researcher, manager, and mentor. My work has contributed to three successful exits, massive growth at Inc. 500 startups, and brand new businesses in Fortune 100 companies.

I love creating diagrams to break down complex problems and to tell stories of what is and what could be. The content I wrote on Quora about customer journey maps has 36,000+ views. On Behance, I offer a stencil to help people quickly create beautiful journey maps. It’s been viewed 38,000+ times and I’ve sold over 1,000 stencils to people around the world.

When I am not designing, I’m often taking things apart or building something. I’ve rebuilt a salvaged car, built custom furniture, and completed countless DIY home projects with varying success.